![]() Customer error in selection of products.Incorrect shipping address has been provided.We also reserve the right to refuse a claim/refund in the following circumstances: We thank you in advance for your understanding of this policy. will endeavour to ensure that all products arrive in good condition, although at times this may be outside of our control, and we will not be liable for damages. No refunds will be given if you have simply changed your mind. The remainder of your order will be shipped, and we will refund you the item(s) that is out of stock. Heavy Bulky Orders may require a pallet as these can't be manually handled, Orders over 30kg may require a skid pallet, Please contact us for a more accurate delivery charge on heavy bulky orders Phone 02 47356121 or email OF STOCK- if we cannot be sure when, or if, we will be able to re-stock the item(s), we will remove the item(s) from your order. Shipping costs are calculated at the end of your order and are based on destination, weight and dimensions of your products. A contactable phone number needs to be provided. Please be sure to provide our team with a correct name and address that is accessible during normal delivery hours (Mon-Fri, 9am-4pm). Orders placed during the weekend will ship the following Monday. A delay may occur during, peak seasons, holidays, remote destinations, or extremely hot weather. Estimated and expected delivery days are not a guaranteed delivery date. We cannot provide refunds or cancel an order if this delivery time frame is longer than you expected or is still in transit. After your order has been collected by the courier company it should be delivered to you in a timely manner – however, from time to time, the courier company will have longer than usual delivery times and we have no control over that unfortunately. Some products may be taken out of the original boxes to fit for easier shipping requirements. Please Note: when ordering large quantities of stock, you may need to order additional hot weather packs. This should be sufficient to ensuring that your order arrives in the best possible condition, however we do not guarantee that items won't melt during transit on hot days, please understand that ice packs are only good for 48 hours, so please consider all of this prior to purchasing. Due to the perishable nature of our products, we strongly recommend that you are present to take delivery of your parcel. To ensure that your chocolates and confectionery arrive at their destination in the best possible condition, My Sweeties strongly recommend you purchase a "Hot Weather Protection" pack, which consists of a foam box, an ice block. If a delivery attempt was made by TNT you will need to book a re-delivery with the courier company within 5 days redelivery fees will apply, if you don't collect your parcel it will be returned to us and a re-booking fee will apply. All parcels are marked with AUTHORITY TO LEAVE, if you are wanting to take the AUTHORITY TO LEAVE off your delivery leave a comment in the cart (marked special instructions for seller), please note if a delivery attempt was made by Australia Post or if the parcel is marked heavy or fragile you will need to collect at your nearest LPO. ![]() utilises the services of SHIPPIT that delivers Australia wide by Australia Post or TNT. Thank you for your patience and understanding during this time. Courier companies and some manufacturers are experiencing significant delivery delays due to limited flights, social distancing requirements and increased parcel volumes. Christmas Holiday Closure, our shop will be closed from the 24/12/22 to 8/1/23,on line orders placed during this time will be dispatched 9/1/23.ĭUE TO THE DISRUPTIONS CAUSED BY COVID-19 YOU MAY EXPERIENCE DELIVERY DELAYS, ALL PARCELS WILL BE MARKED WITH AUTHORITY TO LEAVE.
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